TR3 Geothermal Services, a company based in New York, had been contracted to install a radiant floor heating system in the Mason home. However, the company failed to complete the job as agreed, leading Jacqueline Mason to file a civil suit. The case was heard in small claims court, where the judge ruled in favor of Mason, awarding her the maximum possible damages. This ruling underscores the importance of contractual obligations and the legal recourse available to individuals when such obligations are not met.

The control system was installed in December 2021, and was not connected to the radiant heating system. Saari’s installation of the control system was not authorized by Mason, and was not part of the original contract.

Saari’s system is not capable of working,” the company testified. The company further explained that the system was not designed to handle the specific requirements of the project. The company’s expert witness, an engineer, provided detailed insights into the technical limitations of the system. He explained that the system’s architecture was not suitable for the project’s needs, and it lacked the necessary components to function effectively. The engineer also highlighted that the system’s software was not compatible with the project’s existing infrastructure.

The court found Saari’s testimony unconvincing, citing the evidence of the system’s failure. The court’s decision was influenced by the fact that Saari had previously admitted to not having a working boiler system. The court also noted that Saari’s claim of the system working initially was contradicted by the evidence presented.

The judge was unable to grant a full refund or any damages for loss of use and enjoyment of the home as the damages limit had already been reached.